{"id":8221,"date":"2019-09-30T09:16:11","date_gmt":"2019-09-30T09:16:11","guid":{"rendered":"https:\/\/medilab.cz\/?page_id=8221"},"modified":"2026-07-13T07:14:25","modified_gmt":"2026-07-13T06:14:25","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/medilab.cz\/shop\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Reklama\u010dn\u00ed \u0159\u00e1d <strong>spole\u010dnosti MEDILAB \u010cR s.r.o.<\/strong><\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00fa\u010dinn\u00fd od 10. \u010dervence 2026<\/strong><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. \u00davodn\u00ed ustanoven\u00ed<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky, zp\u016fsob a postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v kupuj\u00edc\u00edho z vadn\u00e9ho pln\u011bn\u00ed a p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed zbo\u017e\u00ed dod\u00e1van\u00e9ho spole\u010dnost\u00ed <strong>MEDILAB \u010cR s.r.o.<\/strong> prost\u0159ednictv\u00edm internetov\u00e9ho obchodu provozovan\u00e9ho na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed obchodn\u00edch podm\u00ednek spole\u010dnosti MEDILAB \u010cR, s.r.o. V ot\u00e1zk\u00e1ch neupraven\u00fdch t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem se pr\u00e1va a povinnosti smluvn\u00edch stran \u0159\u00edd\u00ed obchodn\u00edmi podm\u00ednkami prod\u00e1vaj\u00edc\u00edho a p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy \u010cesk\u00e9 republiky.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.3<\/strong><strong> K<\/strong><strong>ontaktn\u00ed \u00fadaje pro reklamace<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Kontaktn\u00ed \u00fadaje pro uplatn\u011bn\u00ed reklamac\u00ed jsou:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>MEDILAB \u010cR s.r.o.<\/strong><br>Z\u00e1humensk\u00e1 574<br>517 71 \u010cesk\u00e9 Mezi\u0159\u00ed\u010d\u00ed<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tel.: +420&nbsp;494&nbsp;661 067<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail: <a href=\"mailto:objednavky@medilab.cz\">objednavky@medilab.cz<\/a> nebo <a href=\"mailto:medilab@medilab.cz\">medilab@medilab.cz<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklama\u010dn\u00ed protokol je dostupn\u00fd na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho na adrese: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/medilab.cz\/shop\/Reklamacni_protokol_Medilab.docx\">https:\/\/medilab.cz\/shop\/Reklamacni_protokol_Medilab.docx<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Provozn\u00ed doba pro osobn\u00ed uplatn\u011bn\u00ed reklamac\u00ed: <strong>pond\u011bl\u00ed a\u017e p\u00e1tek od 8:00 do 15:00 hodin<\/strong>, nen\u00ed-li zve\u0159ejn\u011bno jinak na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e1va kupuj\u00edc\u00edho z vadn\u00e9ho pln\u011bn\u00ed se \u0159\u00edd\u00ed zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>z\u00e1konem \u010d. 89\/2012 Sb., ob\u010dansk\u00fd z\u00e1kon\u00edk, v platn\u00e9m zn\u011bn\u00ed,<\/li>\n\n\n\n<li>z\u00e1konem \u010d. 634\/1992 Sb., o ochran\u011b spot\u0159ebitele, v platn\u00e9m zn\u011bn\u00ed,<\/li>\n\n\n\n<li>na\u0159\u00edzen\u00edm Evropsk\u00e9ho parlamentu a Rady (EU) 2017\/745 (MDR),<\/li>\n\n\n\n<li>na\u0159\u00edzen\u00edm Evropsk\u00e9ho parlamentu a Rady (EU) 2017\/746 (IVDR),<\/li>\n\n\n\n<li>dal\u0161\u00edmi souvisej\u00edc\u00edmi pr\u00e1vn\u00edmi p\u0159edpisy.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Rozsah p\u016fsobnosti reklama\u010dn\u00edho \u0159\u00e1du<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na reklamace zbo\u017e\u00ed dodan\u00e9ho prod\u00e1vaj\u00edc\u00edm na z\u00e1klad\u011b kupn\u00edch smluv uzav\u0159en\u00fdch prost\u0159ednictv\u00edm internetov\u00e9ho obchodu.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na kupuj\u00edc\u00ed, kte\u0159\u00ed vystupuj\u00ed jako spot\u0159ebitel\u00e9, i na kupuj\u00edc\u00ed jednaj\u00edc\u00ed p\u0159i uzav\u00edr\u00e1n\u00ed smlouvy v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti nebo samostatn\u00e9ho v\u00fdkonu povol\u00e1n\u00ed, nestanov\u00ed-li pr\u00e1vn\u00ed p\u0159edpis nebo tento reklama\u010dn\u00ed \u0159\u00e1d odli\u0161n\u00fd postup.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed vystupuje ve vztahu k jednotliv\u00fdm v\u00fdrobk\u016fm podle jejich povahy jako v\u00fdrobce, dovozce, distributor nebo dodavatel. Zp\u016fsob posuzov\u00e1n\u00ed reklamace m\u016f\u017ee b\u00fdt ovlivn\u011bn postaven\u00edm prod\u00e1vaj\u00edc\u00edho ve vztahu ke konkr\u00e9tn\u00edmu v\u00fdrobku a po\u017eadavky p\u0159\u00edslu\u0161n\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Odpov\u011bdnost za vady<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 za to, \u017ee dodan\u00e9 zbo\u017e\u00ed p\u0159i p\u0159evzet\u00ed nem\u00e1 vady a odpov\u00edd\u00e1 vlastnostem sjednan\u00fdm v kupn\u00ed smlouv\u011b, obchodn\u00edch podm\u00ednk\u00e1ch a p\u0159\u00edslu\u0161n\u00fdch pr\u00e1vn\u00edch p\u0159edpisech.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U kupn\u00edch smluv uzav\u0159en\u00fdch se spot\u0159ebitelem odpov\u00edd\u00e1 prod\u00e1vaj\u00edc\u00ed za vady v rozsahu stanoven\u00e9m ob\u010dansk\u00fdm z\u00e1kon\u00edkem.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed, kter\u00fd nen\u00ed spot\u0159ebitelem, je povinen ozn\u00e1mit zji\u0161t\u011bn\u00e9 vady bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co je zjistil nebo p\u0159i vynalo\u017een\u00ed odborn\u00e9 p\u00e9\u010de zjistit mohl.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za vady vznikl\u00e9 po p\u0159echodu nebezpe\u010d\u00ed \u0161kody na kupuj\u00edc\u00edho, zejm\u00e9na byly-li zp\u016fsobeny:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>nespr\u00e1vn\u00fdm skladov\u00e1n\u00edm,<\/li>\n\n\n\n<li>nedodr\u017een\u00edm n\u00e1vodu k pou\u017eit\u00ed nebo pokyn\u016f v\u00fdrobce,<\/li>\n\n\n\n<li>mechanick\u00fdm po\u0161kozen\u00edm,<\/li>\n\n\n\n<li>neodborn\u00fdm pou\u017eit\u00edm nebo pou\u017eit\u00edm v&nbsp;rozporu s&nbsp;n\u00e1vodem k pou\u017eit\u00ed,<\/li>\n\n\n\n<li>b\u011b\u017en\u00fdm opot\u0159eben\u00edm,<\/li>\n\n\n\n<li>pou\u017eit\u00edm po uplynut\u00ed v\u00fdrobcem stanoven\u00e9 doby pou\u017eitelnosti,<\/li>\n\n\n\n<li>neopr\u00e1vn\u011bn\u00fdm z\u00e1sahem do v\u00fdrobku,<\/li>\n\n\n\n<li>jin\u00fdmi okolnostmi, za kter\u00e9 prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 podle pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00edm nen\u00ed dot\u010dena odpov\u011bdnost prod\u00e1vaj\u00edc\u00edho za vady, kter\u00e9 m\u011blo zbo\u017e\u00ed p\u0159i p\u0159echodu nebezpe\u010d\u00ed \u0161kody na kupuj\u00edc\u00edho nebo za kter\u00e9 prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 podle p\u0159\u00edslu\u0161n\u00fdch pr\u00e1vn\u00edch p\u0159edpis\u016f.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Uplatn\u011bn\u00ed reklamace<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed je opr\u00e1vn\u011bn uplatnit reklamaci bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co zjist\u00ed vadu zbo\u017e\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamaci lze uplatnit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>osobn\u011b v s\u00eddle spole\u010dnosti <strong>MEDILAB \u010cR s.r.o., Z\u00e1humensk\u00e1 574, 517 71 \u010cesk\u00e9 Mezi\u0159\u00ed\u010d\u00ed<\/strong>, v provozn\u00ed dob\u011b od <strong>8:00 do 15:00 hodin<\/strong> v pracovn\u00edch dnech,<\/li>\n\n\n\n<li>elektronickou po\u0161tou na adrese <a href=\"mailto:objednavky@medilab.cz\">objednavky@medilab.cz<\/a> nebo <a href=\"mailto:medilab@medilab.cz\">medilab@medilab.cz<\/a>,<\/li>\n\n\n\n<li>p\u00edsemn\u011b na adresu s\u00eddla spole\u010dnosti,<\/li>\n\n\n\n<li>zasl\u00e1n\u00edm reklamovan\u00e9ho zbo\u017e\u00ed na adresu s\u00eddla spole\u010dnosti po p\u0159edchoz\u00ed dohod\u011b s prod\u00e1vaj\u00edc\u00edm.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159ed odesl\u00e1n\u00edm reklamovan\u00e9ho zbo\u017e\u00ed je kupuj\u00edc\u00ed povinen p\u0159edem kontaktovat prod\u00e1vaj\u00edc\u00edho prost\u0159ednictv\u00edm elektronick\u00e9 po\u0161ty nebo telefonicky za \u00fa\u010delem dohodnut\u00ed zp\u016fsobu p\u0159epravy reklamovan\u00e9ho v\u00fdrobku.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha reklamovan\u00e9ho v\u00fdrobku, zejm\u00e9na pokud je nutn\u00e9 b\u011bhem p\u0159epravy zachovat stanoven\u00e9 skladovac\u00ed nebo teplotn\u00ed podm\u00ednky nebo jin\u00fd zvl\u00e1\u0161tn\u00ed re\u017eim p\u0159epravy, je kupuj\u00edc\u00ed povinen postupovat podle pokyn\u016f prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nedodr\u017een\u00ed t\u011bchto pokyn\u016f m\u016f\u017ee znemo\u017enit \u0159\u00e1dn\u00e9 posouzen\u00ed reklamace, zejm\u00e9na nelze-li n\u00e1sledn\u011b ov\u011b\u0159it, zda vyt\u00fdkan\u00e1 vada nevznikla poru\u0161en\u00edm p\u0159edepsan\u00fdch podm\u00ednek p\u0159epravy nebo skladov\u00e1n\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed je opr\u00e1vn\u011bn vyu\u017e\u00edt reklama\u010dn\u00ed formul\u00e1\u0159 zve\u0159ejn\u011bn\u00fd na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/medilab.cz\/shop\/Reklamacni_protokol_Medilab.docx\">https:\/\/medilab.cz\/shop\/Reklamacni_protokol_Medilab.docx<\/a><\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pou\u017eit\u00ed formul\u00e1\u0159e nen\u00ed podm\u00ednkou pro \u0159\u00e1dn\u00e9 uplatn\u011bn\u00ed reklamace, av\u0161ak jeho vyu\u017eit\u00ed m\u016f\u017ee p\u0159isp\u011bt k rychlej\u0161\u00edmu vy\u0159\u00edzen\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159i uplatn\u011bn\u00ed reklamace se doporu\u010duje p\u0159edlo\u017eit zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>doklad o koupi nebo jin\u00fd doklad prokazuj\u00edc\u00ed uzav\u0159en\u00ed kupn\u00ed smlouvy,<\/li>\n\n\n\n<li>popis vyt\u00fdkan\u00e9 vady,<\/li>\n\n\n\n<li>ozna\u010den\u00ed reklamovan\u00e9ho v\u00fdrobku,<\/li>\n\n\n\n<li>\u010d\u00edslo \u0161ar\u017ee nebo LOT, je-li na v\u00fdrobku uvedeno,<\/li>\n\n\n\n<li>fotografickou dokumentaci vady, umo\u017e\u0148uje-li to jej\u00ed povaha.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nep\u0159edlo\u017een\u00ed n\u011bkter\u00e9ho z doporu\u010den\u00fdch doklad\u016f samo o sob\u011b nen\u00ed d\u016fvodem pro odm\u00edtnut\u00ed reklamace, pokud lze existenci kupn\u00ed smlouvy nebo reklamovan\u00e9ho v\u00fdrobku prok\u00e1zat jin\u00fdm zp\u016fsobem.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. P\u0159ijet\u00ed reklamace<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed po uplatn\u011bn\u00ed reklamace potvrd\u00ed kupuj\u00edc\u00edmu jej\u00ed p\u0159ijet\u00ed. Potvrzen\u00ed obsahuje zejm\u00e9na datum uplatn\u011bn\u00ed reklamace, identifikaci reklamovan\u00e9ho zbo\u017e\u00ed, popis vyt\u00fdkan\u00e9 vady a kupuj\u00edc\u00edm po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace, vy\u017eaduje-li to pr\u00e1vn\u00ed p\u0159edpis.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li reklamace uplatn\u011bna elektronicky, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed po\u017e\u00e1dat kupuj\u00edc\u00edho o dopln\u011bn\u00ed \u00fadaj\u016f nebo p\u0159edlo\u017een\u00ed dokument\u016f nezbytn\u00fdch pro \u0159\u00e1dn\u00e9 posouzen\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed je opr\u00e1vn\u011bn po\u017e\u00e1dat kupuj\u00edc\u00edho o p\u0159edlo\u017een\u00ed reklamovan\u00e9ho v\u00fdrobku k odborn\u00e9mu posouzen\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nebude-li reklamace obsahovat \u00fadaje pot\u0159ebn\u00e9 pro jej\u00ed posouzen\u00ed, vyzve prod\u00e1vaj\u00edc\u00ed kupuj\u00edc\u00edho k jejich dopln\u011bn\u00ed. Po dobu, po kterou kupuj\u00edc\u00ed neposkytne po\u017eadovanou sou\u010dinnost, nemus\u00ed b\u00fdt mo\u017en\u00e9 reklamaci \u0159\u00e1dn\u011b odborn\u011b posoudit.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. Posouzen\u00ed reklamace<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed posoud\u00ed reklamaci bez zbyte\u010dn\u00e9ho odkladu s p\u0159ihl\u00e9dnut\u00edm k povaze reklamovan\u00e9ho v\u00fdrobku a vyt\u00fdkan\u00e9 vady.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha v\u00fdrobku nebo reklamovan\u00e9 vady, je prod\u00e1vaj\u00edc\u00ed opr\u00e1vn\u011bn zajistit odborn\u00e9 posouzen\u00ed zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>v\u00fdrobcem nebo jeho pov\u011b\u0159en\u00fdm z\u00e1stupcem,<\/li>\n\n\n\n<li>dovozcem,<\/li>\n\n\n\n<li>autorizovan\u00fdm servisem,<\/li>\n\n\n\n<li>akreditovanou laborato\u0159\u00ed,<\/li>\n\n\n\n<li>jinou odborn\u011b zp\u016fsobilou osobou.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed je povinen poskytnout prod\u00e1vaj\u00edc\u00edmu p\u0159im\u011b\u0159enou sou\u010dinnost pot\u0159ebnou k \u0159\u00e1dn\u00e9mu posouzen\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li to nezbytn\u00e9, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed po\u017e\u00e1dat kupuj\u00edc\u00edho o dopln\u011bn\u00ed informac\u00ed t\u00fdkaj\u00edc\u00edch se zp\u016fsobu pou\u017e\u00edv\u00e1n\u00ed, skladov\u00e1n\u00ed nebo p\u0159epravy reklamovan\u00e9ho v\u00fdrobku.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>7. Vy\u0159\u00edzen\u00ed reklamace<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li reklamace shled\u00e1na opr\u00e1vn\u011bnou, bude vy\u0159\u00edzena zp\u016fsobem odpov\u00eddaj\u00edc\u00edm p\u0159\u00edslu\u0161n\u00fdm pr\u00e1vn\u00edm p\u0159edpis\u016fm a povaze reklamovan\u00e9 vady.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podle charakteru vady m\u016f\u017ee b\u00fdt reklamace vy\u0159\u00edzena zejm\u00e9na:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>odstran\u011bn\u00edm vady,<\/li>\n\n\n\n<li>v\u00fdm\u011bnou v\u00fdrobku,<\/li>\n\n\n\n<li>dod\u00e1n\u00edm chyb\u011bj\u00edc\u00ed \u010d\u00e1sti,<\/li>\n\n\n\n<li>p\u0159im\u011b\u0159enou slevou z kupn\u00ed ceny,<\/li>\n\n\n\n<li>odstoupen\u00edm od kupn\u00ed smlouvy, stanov\u00ed-li tak pr\u00e1vn\u00ed p\u0159edpis.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U spot\u0159ebitele bude reklamace vy\u0159\u00edzena ve lh\u016ft\u011b stanoven\u00e9 p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy, nedohodnou-li se smluvn\u00ed strany jinak v p\u0159\u00edpadech, kdy to pr\u00e1vn\u00ed p\u0159edpis p\u0159ipou\u0161t\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">O zp\u016fsobu vy\u0159\u00edzen\u00ed reklamace bude kupuj\u00edc\u00ed vyrozum\u011bn zp\u016fsobem, kter\u00fdm reklamaci uplatnil, nebo jin\u00fdm dohodnut\u00fdm zp\u016fsobem.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Byla-li reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, nese prod\u00e1vaj\u00edc\u00ed n\u00e1klady \u00fa\u010deln\u011b vynalo\u017een\u00e9 na uplatn\u011bn\u00ed reklamace v rozsahu stanoven\u00e9m pr\u00e1vn\u00edmi p\u0159edpisy.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>8. Zvl\u00e1\u0161tn\u00ed ustanoven\u00ed pro zdravotnick\u00e9 prost\u0159edky a diagnostick\u00e9 zdravotnick\u00e9 prost\u0159edky in vitro<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159i reklamaci zdravotnick\u00fdch prost\u0159edk\u016f nebo diagnostick\u00fdch zdravotnick\u00fdch prost\u0159edk\u016f in vitro m\u016f\u017ee b\u00fdt kupuj\u00edc\u00ed po\u017e\u00e1d\u00e1n o sd\u011blen\u00ed \u010d\u00edsla \u0161ar\u017ee (LOT), v\u00fdrobn\u00edho \u010d\u00edsla, data pou\u017eitelnosti nebo jin\u00fdch identifika\u010dn\u00edch \u00fadaj\u016f v\u00fdrobku.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed je povinen reklamovan\u00fd v\u00fdrobek p\u0159edlo\u017eit v takov\u00e9m stavu, aby bylo mo\u017en\u00e9 posoudit vyt\u00fdkanou vadu.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha v\u00fdrobku, je kupuj\u00edc\u00ed povinen uv\u00e9st zp\u016fsob jeho skladov\u00e1n\u00ed, p\u0159epravy a pou\u017e\u00edv\u00e1n\u00ed p\u0159ed vznikem reklamovan\u00e9 vady, v\u010detn\u011b \u00fadaj\u016f o dodr\u017een\u00ed p\u0159edepsan\u00e9ho teplotn\u00edho re\u017eimu, pokud je pro dan\u00fd v\u00fdrobek stanoven.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li odborn\u00e9 posouzen\u00ed reklamace sou\u010dinnost v\u00fdrobce nebo jin\u00e9 opr\u00e1vn\u011bn\u00e9 osoby, m\u016f\u017ee b\u00fdt reklamovan\u00fd v\u00fdrobek za t\u00edmto \u00fa\u010delem p\u0159ed\u00e1n v\u00fdrobci, dovozci nebo jin\u00e9 odborn\u011b zp\u016fsobil\u00e9 osob\u011b.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">P\u0159i tomto postupu budou dodr\u017eeny po\u017eadavky na ochranu obchodn\u00edch informac\u00ed a osobn\u00edch \u00fadaj\u016f.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li reklamovan\u00fd v\u00fdrobek b\u011bhem p\u0159epravy dodr\u017een\u00ed v\u00fdrobcem stanoven\u00fdch skladovac\u00edch nebo teplotn\u00edch podm\u00ednek, posuzuje se reklamace s p\u0159ihl\u00e9dnut\u00edm k tomu, zda byly tyto podm\u00ednky b\u011bhem zp\u011btn\u00e9 p\u0159epravy zachov\u00e1ny.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zjist\u00ed-li kupuj\u00edc\u00ed skute\u010dnosti nasv\u011bd\u010duj\u00edc\u00ed tomu, \u017ee reklamovan\u00fd zdravotnick\u00fd prost\u0159edek nebo diagnostick\u00fd zdravotnick\u00fd prost\u0159edek in vitro m\u016f\u017ee p\u0159edstavovat z\u00e1va\u017en\u00e9 riziko pro zdrav\u00ed nebo bezpe\u010dnost osob, doporu\u010duje se tuto skute\u010dnost p\u0159i uplatn\u011bn\u00ed reklamace prod\u00e1vaj\u00edc\u00edmu bez zbyte\u010dn\u00e9ho odkladu ozn\u00e1mit.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>8.6<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha reklamovan\u00e9ho v\u00fdrobku nebo p\u0159\u00edslu\u0161n\u00e9 pr\u00e1vn\u00ed p\u0159edpisy, je kupuj\u00edc\u00ed povinen uchovat reklamovan\u00fd v\u00fdrobek ve stavu umo\u017e\u0148uj\u00edc\u00edm jeho odborn\u00e9 posouzen\u00ed a\u017e do p\u0159evzet\u00ed prod\u00e1vaj\u00edc\u00edm nebo do dohodnut\u00e9ho zp\u016fsobu vy\u0159\u00edzen\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>9. Hygienick\u00e9 po\u017eadavky p\u0159i reklamaci<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha reklamovan\u00e9ho v\u00fdrobku, je kupuj\u00edc\u00ed povinen p\u0159ed jeho p\u0159ed\u00e1n\u00edm prod\u00e1vaj\u00edc\u00edmu zajistit jeho p\u0159im\u011b\u0159en\u00e9 o\u010di\u0161t\u011bn\u00ed nebo dekontaminaci, pokud t\u00edm nedojde ke znehodnocen\u00ed d\u016fkaz\u016f o reklamovan\u00e9 vad\u011b. Sou\u010dasn\u011b je povinen zajistit podm\u00ednky p\u0159epravy odpov\u00eddaj\u00edc\u00ed po\u017eadavk\u016fm v\u00fdrobce na skladov\u00e1n\u00ed, manipulaci a p\u0159epravu reklamovan\u00e9ho v\u00fdrobku.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamovan\u00fd v\u00fdrobek nesm\u00ed p\u0159i b\u011b\u017en\u00e9 manipulaci p\u0159edstavovat nep\u0159im\u011b\u0159en\u00e9 riziko pro zdrav\u00ed zam\u011bstnanc\u016f prod\u00e1vaj\u00edc\u00edho ani dal\u0161\u00edch osob pod\u00edlej\u00edc\u00edch se na posouzen\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>9.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to ochrana zdrav\u00ed nebo bezpe\u010dnost osob, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed po dohod\u011b s kupuj\u00edc\u00edm po\u017eadovat p\u0159ijet\u00ed p\u0159im\u011b\u0159en\u00fdch opat\u0159en\u00ed umo\u017e\u0148uj\u00edc\u00edch bezpe\u010dn\u00e9 p\u0159evzet\u00ed a posouzen\u00ed reklamovan\u00e9ho v\u00fdrobku.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>10. N\u00e1klady spojen\u00e9 s&nbsp;reklamac\u00ed<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zp\u016fsob p\u0159epravy reklamovan\u00e9ho zbo\u017e\u00ed bude mezi prod\u00e1vaj\u00edc\u00edm a kupuj\u00edc\u00edm p\u0159edem dohodnut s ohledem na povahu reklamovan\u00e9ho v\u00fdrobku, po\u017eadavky v\u00fdrobce na jeho skladov\u00e1n\u00ed a p\u0159epravu a okolnosti konkr\u00e9tn\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, nahrad\u00ed prod\u00e1vaj\u00edc\u00ed spot\u0159ebiteli \u00fa\u010deln\u011b vynalo\u017een\u00e9 n\u00e1klady spojen\u00e9 s uplatn\u011bn\u00edm reklamace v rozsahu stanoven\u00e9m p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nen\u00ed-li reklamace uzn\u00e1na jako opr\u00e1vn\u011bn\u00e1, nese ka\u017ed\u00e1 ze smluvn\u00edch stran sv\u00e9 n\u00e1klady, pokud pr\u00e1vn\u00ed p\u0159edpis nebo dohoda smluvn\u00edch stran nestanov\u00ed jinak.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li reklamace odborn\u00e9 posouzen\u00ed v\u00fdrobcem, dovozcem, autorizovan\u00fdm servisem nebo jinou odborn\u011b zp\u016fsobilou osobou, postupuje prod\u00e1vaj\u00edc\u00ed zp\u016fsobem odpov\u00eddaj\u00edc\u00edm povaze reklamace a p\u0159\u00edslu\u0161n\u00fdm pr\u00e1vn\u00edm p\u0159edpis\u016fm.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha reklamovan\u00e9ho v\u00fdrobku, m\u016f\u017ee prod\u00e1vaj\u00edc\u00ed zajistit jeho p\u0159epravu prost\u0159ednictv\u00edm vhodn\u00e9ho dopravce nebo stanovit podm\u00ednky, za nich\u017e m\u00e1 b\u00fdt reklamovan\u00fd v\u00fdrobek p\u0159epravov\u00e1n.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>11. Zvl\u00e1\u0161tn\u00ed ustanoven\u00ed pro podnikatele<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ustanoven\u00ed tohoto \u010dl\u00e1nku se pou\u017eij\u00ed na kupuj\u00edc\u00ed, kte\u0159\u00ed p\u0159i uzav\u0159en\u00ed kupn\u00ed smlouvy jednaj\u00ed v r\u00e1mci sv\u00e9 podnikatelsk\u00e9 \u010dinnosti nebo samostatn\u00e9ho v\u00fdkonu sv\u00e9ho povol\u00e1n\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podnikatel je povinen reklamovan\u00e9 zbo\u017e\u00ed bez zbyte\u010dn\u00e9ho odkladu po zji\u0161t\u011bn\u00ed vady p\u0159edlo\u017eit prod\u00e1vaj\u00edc\u00edmu nebo umo\u017enit jeho odborn\u00e9 posouzen\u00ed jin\u00fdm dohodnut\u00fdm zp\u016fsobem.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Podnikatel je povinen poskytnout prod\u00e1vaj\u00edc\u00edmu sou\u010dinnost nezbytnou k posouzen\u00ed reklamace, zejm\u00e9na umo\u017enit identifikaci reklamovan\u00e9ho v\u00fdrobku, dolo\u017eit okolnosti vzniku vady a na po\u017e\u00e1d\u00e1n\u00ed p\u0159edlo\u017eit souvisej\u00edc\u00ed dokumentaci.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vy\u017eaduje-li to povaha reklamace, m\u016f\u017ee b\u00fdt reklamovan\u00fd v\u00fdrobek p\u0159ed\u00e1n v\u00fdrobci, dovozci nebo jin\u00e9 odborn\u011b zp\u016fsobil\u00e9 osob\u011b k odborn\u00e9mu posouzen\u00ed.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>11.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Je-li mezi prod\u00e1vaj\u00edc\u00edm a podnikatelem uzav\u0159ena r\u00e1mcov\u00e1 smlouva nebo jin\u00e9 individu\u00e1ln\u00ed smluvn\u00ed ujedn\u00e1n\u00ed, maj\u00ed tato ujedn\u00e1n\u00ed p\u0159ednost p\u0159ed t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem v rozsahu, v jak\u00e9m upravuj\u00ed reklama\u010dn\u00ed \u0159\u00edzen\u00ed odchyln\u011b.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>12. Mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupuj\u00edc\u00ed, kter\u00fd je spot\u0159ebitelem, m\u00e1 pr\u00e1vo obr\u00e1tit se se svou st\u00ed\u017enost\u00ed na prod\u00e1vaj\u00edc\u00edho.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nebude-li st\u00ed\u017enost vy\u0159\u00edzena ke spokojenosti spot\u0159ebitele nebo neodpov\u00ed-li prod\u00e1vaj\u00edc\u00ed na st\u00ed\u017enost ve lh\u016ft\u011b stanoven\u00e9 pr\u00e1vn\u00edmi p\u0159edpisy, m\u016f\u017ee spot\u0159ebitel podat n\u00e1vrh na mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00e9ho sporu.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Subjektem p\u0159\u00edslu\u0161n\u00fdm pro mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f je:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u010cesk\u00e1 obchodn\u00ed inspekce<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0160t\u011bp\u00e1nsk\u00e1 567\/15<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">120 00 Praha 2<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u010cO: 000 20 869<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Aktu\u00e1ln\u00ed informace o mimosoudn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f jsou zve\u0159ejn\u011bny na internetov\u00fdch str\u00e1nk\u00e1ch \u010cesk\u00e9 obchodn\u00ed inspekce.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>12.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pr\u00e1vo spot\u0159ebitele obr\u00e1tit se na p\u0159\u00edslu\u0161n\u00fd soud t\u00edm nen\u00ed dot\u010deno.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>13. Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.1<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnosti dne <strong>10. \u010dervence 2026<\/strong>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.2<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prod\u00e1vaj\u00edc\u00ed je opr\u00e1vn\u011bn tento reklama\u010dn\u00ed \u0159\u00e1d p\u0159im\u011b\u0159en\u00fdm zp\u016fsobem m\u011bnit nebo dopl\u0148ovat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na reklamace uplatn\u011bn\u00e9 p\u0159ede dnem nabyt\u00ed \u00fa\u010dinnosti zm\u011bny reklama\u010dn\u00edho \u0159\u00e1du se pou\u017eije zn\u011bn\u00ed \u00fa\u010dinn\u00e9 ke dni uplatn\u011bn\u00ed reklamace.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d je zve\u0159ejn\u011bn na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho a je kupuj\u00edc\u00edm dostupn\u00fd p\u0159ed uzav\u0159en\u00edm kupn\u00ed smlouvy.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.4<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ot\u00e1zky neupraven\u00e9 t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem se \u0159\u00edd\u00ed obchodn\u00edmi podm\u00ednkami prod\u00e1vaj\u00edc\u00edho a p\u0159\u00edslu\u0161n\u00fdmi pr\u00e1vn\u00edmi p\u0159edpisy \u010cesk\u00e9 republiky.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.5<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ned\u00edlnou sou\u010d\u00e1st tohoto reklama\u010dn\u00edho \u0159\u00e1du tvo\u0159\u00ed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/medilab.cz\/shop\/Reklamacni_protokol_Medilab.docx\" title=\"\">Reklama\u010dn\u00ed protokol spole\u010dnosti MEDILAB \u010cR s.r.o.<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/medilab.cz\/shop\/obchodni-podminky\/\" title=\"Obchodn\u00ed podm\u00ednky\">Obchodn\u00ed podm\u00ednky spole\u010dnosti MEDILAB \u010cR s.r.o.<\/a><\/li>\n<\/ul>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>13.6<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tento reklama\u010dn\u00ed \u0159\u00e1d byl schv\u00e1len jednatelem spole\u010dnosti MEDILAB \u010cR s.r.o.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Reklama\u010dn\u00ed \u0159\u00e1d spole\u010dnosti MEDILAB \u010cR s.r.o. \u00fa\u010dinn\u00fd od 10. \u010dervence 2026 1. \u00davodn\u00ed ustanoven\u00ed 1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky, zp\u016fsob a postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v kupuj\u00edc\u00edho z vadn\u00e9ho pln\u011bn\u00ed a p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed zbo\u017e\u00ed dod\u00e1van\u00e9ho spole\u010dnost\u00ed MEDILAB \u010cR s.r.o. prost\u0159ednictv\u00edm internetov\u00e9ho obchodu provozovan\u00e9ho na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho. 1.2 Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed obchodn\u00edch&hellip;<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-templates\/template-fluid.php","meta":{"_conj_powerpack_custom_css_editor":"","_conj_powerpack_title_toggle":"1","_conj_powerpack_spacing_toggle":"","_conj_powerpack_wc_breadcrumbs_toggle":"","_conj_powerpack_header_toggle":"","_conj_powerpack_footer_toggle":"","_conj_powerpack_bug_me_bar_message":"","_conj_powerpack_bug_me_bar_url":"","_conj_powerpack_bug_me_bar_align":"","_conj_powerpack_bug_me_bar_cookie_days":0,"_conj_powerpack_bug_me_bar_sticky":"","_conj_powerpack_bug_me_bar_sticky_mobile":"","_conj_powerpack_bug_me_bar_color":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-8221","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Reklama\u010dn\u00ed \u0159\u00e1d spole\u010dnosti MEDILAB \u010cR s.r.o. \u00fa\u010dinn\u00fd od 10. \u010dervence 2026 1. \u00davodn\u00ed ustanoven\u00ed 1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky, zp\u016fsob a postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v kupuj\u00edc\u00edho z vadn\u00e9ho pln\u011bn\u00ed a p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed zbo\u017e\u00ed dod\u00e1van\u00e9ho spole\u010dnost\u00ed MEDILAB \u010cR s.r.o. prost\u0159ednictv\u00edm internetov\u00e9ho obchodu provozovan\u00e9ho na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho. 1.2 Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed obchodn\u00edch\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"O2yatgMorpP-IqGsB79YesT4olKOQji4fgsrAXEynAA\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/medilab.cz\/shop\/reklamacni-rad\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Reklama\u010dn\u00ed \u0159\u00e1d | MEDILAB \u010cR s.r.o. | E-shop","description":"Reklama\u010dn\u00ed \u0159\u00e1d spole\u010dnosti MEDILAB \u010cR s.r.o. \u00fa\u010dinn\u00fd od 10. \u010dervence 2026 1. \u00davodn\u00ed ustanoven\u00ed 1.1 Tento reklama\u010dn\u00ed \u0159\u00e1d upravuje podm\u00ednky, zp\u016fsob a postup p\u0159i uplat\u0148ov\u00e1n\u00ed pr\u00e1v kupuj\u00edc\u00edho z vadn\u00e9ho pln\u011bn\u00ed a p\u0159i vy\u0159izov\u00e1n\u00ed reklamac\u00ed zbo\u017e\u00ed dod\u00e1van\u00e9ho spole\u010dnost\u00ed MEDILAB \u010cR s.r.o. prost\u0159ednictv\u00edm internetov\u00e9ho obchodu provozovan\u00e9ho na internetov\u00fdch str\u00e1nk\u00e1ch prod\u00e1vaj\u00edc\u00edho. 1.2 Reklama\u010dn\u00ed \u0159\u00e1d je ned\u00edlnou sou\u010d\u00e1st\u00ed obchodn\u00edch","canonical_url":"https:\/\/medilab.cz\/shop\/reklamacni-rad\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"google-site-verification":"O2yatgMorpP-IqGsB79YesT4olKOQji4fgsrAXEynAA","miscellaneous":""},"schema":null},"aioseo_meta_data":{"post_id":"8221","title":null,"description":null,"keywords":null,"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":null,"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":[]},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":null,"schema_type_options":null,"pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"breadcrumb_settings":null,"limit_modified_date":false,"ai":{"faqs":[],"keyPoints":[],"schemas":[],"titles":[],"descriptions":[],"socialPosts":{"email":{"subject":"","preview":"","content":""},"linkedin":[],"twitter":[],"facebook":[],"instagram":[]}},"created":"2021-01-03 21:11:31","updated":"2026-07-13 06:41:45","seo_analyzer_scan_date":null},"_links":{"self":[{"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/pages\/8221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/comments?post=8221"}],"version-history":[{"count":10,"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/pages\/8221\/revisions"}],"predecessor-version":[{"id":16836,"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/pages\/8221\/revisions\/16836"}],"wp:attachment":[{"href":"https:\/\/medilab.cz\/shop\/wp-json\/wp\/v2\/media?parent=8221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}